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Altan Robotech Policies

Our Privacy Notice
Effective Date:  Jan 26, 2018
Notice Version: 1.0

Data Controller Contact Information 
Altan Robotech (USA) Inc.
141-07 20th Avenue, Suite 101
Whitestone, NY 11357 USA
info@altanrobotech.com

This document governs the privacy notice of our following websites:

Our privacy notice tells you what Personal Data (PD) and Non-personal Data (NPD) we may collect from you, how we collect it, how we protect it, how we may share it, how you can access and change it, and how you can limit our sharing of it. Our privacy notice also explains certain legal rights that you have with respect to your Personal Data. Any capitalized terms not defined herein will have the same meaning as where they are defined elsewhere on our website.

Your Rights
When using our website and submitting personal data (PD) to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws. Depending on the legal basis for processing your PD, you may have some or all of the following rights:

The right to be informed
You have the right to be informed about the personal data we collect from you, and how we process it.

The right of access
You have the right to get confirmation that your personal data is being processed and have the ability to access your personal data.

The right to rectification
You have the right to have your personal data corrected if it is inaccurate or incomplete.

The right to erasure (right to be forgotten)
You have the right to request the removal or deletion of your personal data if there is no compelling reason for us to continue processing it.

The right to restrict processing
You have a right to ‘block’ or restrict the processing of your personal data. When your personal data is restricted, we are permitted to store your data, but not to process it further.

The right to data portability
You have the right to request and get your personal data that you provided to us and use it for your own purposes. We will provide your data to you within 30 days of your request. To request your personal data, please contact us using the information at the top of this privacy notice.

The right to object
You have the right to object to us processing your personal data for the following reasons:

  • Processing was based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
  • Direct marketing (including profiling); and
  • Processing for purposes of scientific/historical research and statistics.
  • Rights in relation to automated decision-making and profiling.

Automated individual decision-making and profiling

You will have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Filing a Complaint with Authorities
You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the General Data Protection Regulation. If the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy.

For details about your rights under the law, visit https://goo.gl/F41vAV

Definitions
‘Non-personal Data’ (NPD) is information that is in no way personally identifiable. ‘Personal Data’ (PD) means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. PD is in many ways the same as Personally Identifiable Information (PII). However, PD is broader in scope and covers more data. A “Visitor” is someone who merely browses our website. A “Member” is someone who has registered with us to buy our products or use our warranty services. The term “User” is a collective identifier that refers to either a Visitor or a Member.

Topics Covered in Our Privacy notice

  • Information We Collect
  • Our Use of Cookies
  • How Your Information Is Used
  • Retaining and Destroying Your PD
  • Updating Your PD
  • Revoking Your Consent for Using Your PD
  • Protecting the Privacy Rights of Third Parties
  • Do Not Track Settings
  • Links to Other Websites
  • Protecting Children’s Privacy
  • Our Email Policy
  • Our Security Policy
  • Use of Your Credit Card
  • International Data Transfers
  • Changes to Our Privacy notice

Information We Collect
Generally, you control the amount and type of information that you provide to us when using our website.

Our Legal Basis for Collecting and Processing Your Information
Our legal basis for collecting and processing your Personal Data (PD) is based on and the necessity for order processing and customer service.

What Happens if you Don’t Give Us Your Personal Data (PD)
If you do not provide us with enough PD, we may not be able to provide you with all our products and services. However, you can access and use some parts of our website without giving us your PD.

We collect your PD in the following ways:

Automatic Information
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our website, if any, as well as the name of the website you’ll visit when you leave our website. This information also includes the IP address of your computer/the proxy server you use to access the Internet, your Internet service provider’s name, your web browser type, the type of mobile device, and your computer operating system. We use all this information to analyze trends among our users to help improve our website.

When Entering and Using Our Website
When you enter and use our website and agree to accept cookies, some of these cookies may contain your PD.

At User and Member Registration or When Buying Products or Services
If you buy products or services from us, we collect your first and last name, email address, physical address, credit card or other payment information, phone number, and other information listed.

Our Use of Cookies
Our website uses cookies. A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites. Cookies may contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; it may contain other information as well.

By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer.

Strictly Necessary Cookies
These cookies are necessary for proper functioning of the website, such as displaying content, logging in, validating your session, responding to your request for services, and other functions. Most web browsers can be set to disable the use of cookies. However, if you disable these cookies, you may not be able to access features on our website correctly or at all.

Performance Cookies
These cookies collect information about the use of the website, such as pages visited, traffic sources, users’ interests, content management, and other website measurements.

Functional Cookies
These cookies enable the website to remember a user’s choices – such as their language, username, and other personal choices – while using the website. They can also be used to deliver services, such as letting a user make a blog post, listen to audio, or watch videos on the website.

Media Cookies
These cookies can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.

Advertising or Targeting Cookies
These cookies are usually placed and used by advertising companies to develop a profile of your browsing interests and serve advertisements on other websites that are related to your interests. You will see less advertising if you disable these cookies. 

Session Cookies
These cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering what a user has put in their shopping cart as they browse a website. Session cookies also permit users to be recognized as they navigate a website so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session; thus, they are not stored long term.

Persistent Cookies
These cookies are stored on a user’s device in between browser sessions, which allows the user’s preferences or actions across a site (or, in some cases, across different sites) to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website or to target advertising to them.

We may also use cookies for:

  • Identifying the areas of our website that you have visited
  • Personalizing content that you see on our website
  • Our website analytics
  • Remarketing our products or services to you
  • Remembering your preferences, settings, and login details
  • Targeted advertising and serving ads relevant to your interests
  • Affiliate marketing
  • Allowing you to post comments
  • Allowing you to share content with social networks

Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our website correctly or at all.

Web Beacons
We may also use a technology called web beacons to collect general information about your use of our website and your use of special promotions or newsletters. The information we collect by web beacons allows us to statistically monitor the number of people who open our emails. Web beacons also help us to understand the behavior of our customers, members, and visitors.

Google Ad and Content Network Privacy notice
Third-party vendors, including Google, use cookies to serve ads based on a user’s past visits to our website. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visits to our site and/or other sites on the Internet. Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting http://www.aboutads.info/choices/

Google Analytics Privacy notice
Our website may use Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyze traffic, remarket our products and services to users, improve our marketing, advertising, and to improve our website. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with PD. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/

You can prevent Google Analytics from using your information by opting out at this link:  https://tools.google.com/dlpage/gaoptout

Google Remarketing
Why am I seeing ads by Google for products I’ve viewed?
Our website may use a remarketing advertising service. Our remarketing service may be provided by Google and other companies that show our ads on websites across the Internet. With remarketing you may see ads for our products you have previously looked at. As an example, suppose you visit a website that sells computers, but you do not buy a computer on your first visit to that website. The website’s owner might like to encourage you to revisit his/her site and buy a computer by showing you his/her ads again on other websites that you visit. We may use remarketing for similar purposes. For this to happen, Google or other remarketing providers will read a cookie that is already in your browser, or they place a cookie in your browser when you visit our site or other sites using remarketing. You can opt out of Google’s use of cookies and remarketing at this link:  https://support.google.com/ads/answer/2662922?hl=en or you opt out using the Network Advertising Initiative opt-out page at: http://optout.networkadvertising.org/#!/

Facebook Remarketing
Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads. With Facebook remarketing you may see our ads on Facebook after you have visited our site. For this to happen, Facebook uses a Custom Audience Pixel that is activated when a visitor lands on a webpage and a unique “cookie” is placed in their browser. Facebook lookalike audience targeting allows us to show ads on Facebook to people who are similar to those who have already visited our website. To opt out of Facebook’s collection and use of information for ad targeting visit: https://www.facebook.com/help/568137493302217

How Your Information Is Used

We use the information we receive from you to:

  • Provide our products and services
  • Personalize and customize our content
  • Make improvements to our website
  • Contact you with updates to our website
  • Resolve problems and disputes
  • Contact you with marketing and advertising
    that we believe may be of interest to you

Communications and Emails
When we communicate with you about our website, we will use the email address you provided when you registered as a member or user. We may also send you emails with promotional information about our website or offers from us or our affiliates unless you have opted out of receiving such information. You can change your contact preferences at any time through your account or by sending us an email with your request to: info@altanrobotech.com

Sharing Information with Affiliates and Other Third Parties
We do not sell or rent your PD to third parties for marketing purposes.  However, for data aggregation purposes we may use your Non-personal Data (NPD), which might be sold to other parties at our discretion. Any such data aggregation would not contain any of your PD. We may provide your PD to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to: payment processors, web analytics companies, advertising networks, call centers, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies.

Legally Required Releases of Information
We may be legally required to disclose your PD if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties, including you and/or other users or members; or (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, users, employees, and affiliates.

Disclosures to Successors
If our business is sold or merges in whole or in part with another business that would become responsible for providing the website to you, we retain the right to transfer your PD to the new business. The new business would retain the right to use your PD according to the terms of this privacy notice as well as to any changes to this privacy notice as instituted by the new business. We also retain the right to transfer your PD if our company files for bankruptcy and some or all of our assets are sold to another individual or business.

Community Discussion Boards
Our website may offer the ability for users to communicate with each other through online community discussion boards or other mechanisms. We do not filter or monitor what is posted on such discussion boards. If you choose to post on these discussion boards, you should use care when exposing any PD, as such information is not protected by our privacy notice nor are we liable if you choose to disclose your PD through such postings.

Retaining and Destroying Your (PD)
We retain information that we collect from you (including your PD) only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.

Updating Your (PD)
You can update your PD using services found on our website. If no such services exist, you can contact us using the contact information found at the top of this notice and we will help you. However, we may keep your PD as needed to enforce our agreements and to comply with any legal obligations.

Revoking Your Consent for Using Your PD
You have the right to revoke your consent for us to use your PD at any time. Such an optout will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates and business partners, (ii) disclosures to third-party service providers that provide certain services for our business, such as credit card processing, computer system services, shipping, data management services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments, or as otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept. If you want to revoke your consent for us to use your PD, send us an email with your request to: info@altanrobotech.com

Protecting the Privacy Rights of Third Parties
If any postings you make on our website contain information about third parties, you must make sure you have permission to include that information in your posting. While we are not legally liable for the actions of our users, we will remove any postings about which we are notified, if such postings violate the privacy rights of others.

Do Not Track Settings
Some web browsers have settings that enable you to request that our website not track your movement within our website. Our website may not obey such settings when transmitted to and detected by our website. You can turn off tracking features and other security settings in your browser by referring to your browser’s user manual.

Links to Other Websites
Our website may contain links to other websites. These websites may not be under our control and are not subject to our privacy notice. These websites will likely have their own privacy policies. We have no responsibility for these websites and if we provide links to these websites, they are solely for your convenience. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy policies of these websites to see how they treat your PD.

Protecting Children’s Privacy
Even though our website is not designed for use by anyone under the age of 16, we realize that a child under the age of 16 may attempt to access our website. We do not knowingly collect PD from children under the age of 16. If you are a parent or guardian and believe that your child is using our website, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our website, we will delete his/her information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor do we have any liability to do so.

Our Email Policy
You can always opt out of receiving further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business.

Our Security Policy
We have built our website using industry-standard security measures and authentication tools to protect the security of your PD. We and the third parties who provide services for us, also maintain technical and physical safeguards to protect your PD. When we collect your credit card information through our website, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot guarantee against the loss or misuse of your PD or secure data transmission over the Internet because of its nature. We strongly urge you to protect any password you may have for our website and to not share it with anyone. You should always log out of our website when you finish using it, especially if you are sharing or using a computer in a public place.

Use of Your Credit Card
You may have to provide a credit card to buy products and services from our website. We use third-party billing services and have no control over these services. We use our commercially reasonable efforts to make sure your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.

International Data Transfers and Storage
Personal data (PD) that we collect from you may be stored, processed, and transferred between any of the countries in which we operate, specifically the United States. We will use your PD to provide the goods, services, and/or information you request from us to perform a contract with you or to satisfy a legitimate interest of our company in a manner that does not outweigh your freedoms and rights. Wherever we transfer, process or store your PD, we will take reasonable steps to protect it. We will use the information we collect from you in accordance with our privacy notice. By using our website, services, or products, you agree to the transfers of your PD described within this section.

Changes to Our Privacy notice
We reserve the right to change this privacy notice at any time. If our company decides to change this privacy notice, we will post those changes on our website so that our users and customers are always aware of what information we collect, use, and disclose. If at any time we decide to disclose or use your PD in a method different from that specified at the time it was collected, we will provide advance notice by email (sent to the email address on file in your account). Otherwise we will use and disclose our users’ and customers’ PD in agreement with the privacy notice in effect when the information was collected. In all cases, your continued use of our website, services, and products after any change to this privacy notice will constitute your acceptance of such change.

Questions About Our Privacy notice
If you have any questions about our privacy notice, please contact us using the information at the top of this privacy notice.

Note: This Return Policy is current but subject to change at any time. We will honor your return request as per the current return policy on our website www.altanrobotech.com.

We want to serve you with a goal to satisfy you completely. If you are not satisfied with the product you can return it, if purchased on this website, subject to following terms and conditions. This Return Policy is limited to purchases made directly from www.altanrobotech.com or via its customer service call center. Customers who bought their items from third party retailers and other third party websites such as Amazon, Best Buy, eBay, or others, must follow the respective return policy of the third party retailer or website.

Replacement of Damaged/Defective Items: If you receive a damaged/defective item and need a replacement, please contact customer service immediately but no later than 7 business days from the date of receiving your package. Items missing the serial number or bar code cannot be returned. We need the original package and the damaged/defective item to send you a replacement. Upon receipt of your returned product, we will make a determination, in our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you. We reserve the right, in our reasonable discretion, to refuse to refund or exchange any product that does not meet the above requirements.

Thirty Days Return:  You may return any item within thirty (30) days of shipment for a full refund/exchange. To be eligible for a refund, you must return the product in the same condition you received it in.

  1. a) Please note that, once the seal is tampered with (e.g. seal is stretched or broken), we have to presume that the product has been used to clean your toilet and is therefore not resalable as is. Therefore, you cannot return Giddel if you break a seal that prevents its use.
  2. b) Items missing the serial number or bar code cannot be returned/refunded.
  3. c) Any returned item must come with original packaging. Refund may be full or partial for a return in the sole discretion of the Company.
  4. d) If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), a reasonable restocking fee may be deducted from your refund. Shipping cost shall be deducted too.

For further information, please contact customer service for assistance.

Items Under Limited Warranty Period:

Once the thirty (30) days period is over, the product cannot be returned under any circumstances. The product is now under Limited Warranty Period and can be repaired as per the “Altan Robotech Limited Warranty” policy.

Return/Repair by Return Merchandise Authorization (RMA)

To return/repair an item, please contact customer service by email or phone and request a RMA. The form is also available online and can be downloaded on your computer. Please complete and return the form. You will be advised about your request within a week. You must obtain an RMA approval from the Company before you can return a product.  Please refer to the RMA instructions on the RMA form for further details.

Return Shipping

You must take appropriate steps to ensure the safe return of your product for repair / replacement. Products must be returned to us with the original shipping box, packing materials and a copy of the shipping invoice.

  • For items valued at $35 or more, ship the return using a trackable shipping service.
  • For items valued at $35 or less, ship the return using postal service with delivery confirmation.

Shipping Costs to ship your product post repair / replace your product

If you return the product within 60 days of your invoice date and the Company determines that your returned product is covered under the Warranty Policy of the Company, the shipping cost to replace your product will be borne by the Company. In other cases, the shipping cost will be charged to you. You will be responsible to provide an acceptable payment method for shipping costs.

Altan Robotech (USA) Inc.
224A Main Street, 2nd Floor
Goshen, NY 10924

Customer Service:
866-291-1101
support@altanrobotech.com
www.altanrobotech.com

Note: All policies on our website are current but subject to change at any time.

Shipment Processing Time
As per freight carrier and shipment method (shown at Check Out) for your location.

Order Confirmation & Shipment Tracking
You will receive an order confirmation email with a shipment tracking # hyperlinked to the freight carrier website for order tracking purposes.

Sales and Use Tax Policy
Please refer to Altan Robotech (USA) Inc.’s Sales and Use Tax Policy here.

Shipping Rates
Flat fees as shown at Check Out

International Shipping Policy
We currently do not ship outside the U.S.

Order Shipment Status and Support
Please Contact Us and we will be happy to support you!

You can find our current Sales and Use Tax Policy by visiting the following link: https://prev.taxcloud.com/SalesTaxPolicy/?m=n/RfBDLQmJs=

Altan Robotech Limited Warranty – Giddel

Overview

Altan Robotech (USA) Inc. (‘Altan’, ‘We’, ‘Our’, ‘Us’) warrants to the Warranty Registree (“you” or “your”), the person who registers the Warranty Registration Code supplied with the Product (“Giddel”, “Charging Station” and “Power Cord”) excluding batteries shall be free from defects and malfunctions during the period of one (1) year from the date of purchase also known as “Warranty Period” subject to the terms and conditions set out below. In the case of batteries, a “Warranty Period” of six (6) months shall apply from the date of purchase and the “Warranty Period” shall be read accordingly throughout this document. This Limited Warranty is limited to the Warranty Registree only, and is non-transferable, except where prohibited by applicable law.  In order to receive the coverage this Limited Warranty provides the warranty registration code must be registered at https://altanrobotech.com/warranty-registration/ within 30 days of purchase of the Product. If the Product fails to meet the warranty standard, We shall, within a commercially reasonable period, either repair or replace the Product free of charge as described below. This Limited Warranty also limits all implied warranties to the duration of the Warranty Period. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This Limited Warranty is only valid and enforceable in the country where you purchased the Product, provided that the said country is on the list of Specified Countries at our web site (http://www.altanrobotech.com) when you purchased the Product. This Limited Warranty coverage terminates if you sell or otherwise transfer the Product. This Limited Warranty does not cover any problem that is caused by abuse, misuse, or an act of nature (such as a flood). Also, consequential and incidental damages are not recoverable under this Limited Warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This Limited Warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping, lightning, power surges, or other acts of nature.  This Limited Warranty does not cover any other cause which does not relate directly to a defect in materials and/or workmanship of the Product and does not cover cables or accessories used in conjunction with the Product.

Making a Claim under Limited Warranty

If you wish to make a warranty claim, please contact your local distributor or Altan, whose contact details can be found at http://www.altanrobotech.com. Please have the serial number of your Product ready and the original proof of purchase, showing the date of purchase. Our people will advise you of the process involved in making a claim.

Any claim under the Limited Warranty is subject to you notifying Us (or Our authorised service company/distributor) of the alleged defect within a reasonable period of time from the time it came to your attention, but no later than the expiry date of the Warranty Period.

All claims submitted under the Limited Warranty are subject to Altan’s review.  Altan reserves the right to dismiss submitted claims at any stage as inapplicable under the Limited Warranty, at Altan’s sole discretion.

Remedy

If an applicable claim is received within the Warranty Period and the Product is found to have failed under Altan’s review, Altan shall, at its option, either:

  • repair the Product;
  • exchange the Product with a Product that is new, or has been manufactured from new or reconditioned parts and is at least functionally equivalent to the original Product; or
  • exchange the Product with a Product that is a new and upgraded model which has at least the equivalent or upgraded function to the original Product.
  • If Altan cannot reasonably repair or replace the Product then Altan will refund the full price of the Product excluding tax, paid at the time of your purchase.

We shall replace any defective or malfunctioning part at no charge. Unless prohibited by applicable laws, the Warranty Period shall not be extended or renewed or otherwise affected due to the subsequent exchange, resale, repair or replacement of the Product. Any part(s) repaired or replaced during the Warranty Period shall be warranted for the remainder of the original Warranty Period.

Replacements or repaired Products, as applicable, shall be returned to you as soon as possible. All parts of the Product or other equipment that We replace shall become Our property. If the Product is found not to be covered by this Limited Warranty, We (and Our authorised service companies) reserve the right to charge a handling fee. When repairing or replacing the Product, We may use Products or parts that are new, equivalent to new or re-conditioned.

Exclusions

Unless agreed in writing, this Limited Warranty shall not apply if the defect(s) is caused by or relates to following cases:

  • Defects caused by inappropriate handling or use, or damage caused by accident, misuse, neglect, fire, water, lightning, or other acts of nature.
  • The fact that the battery has been short-circuited or has been used in equipment other than those for which it has been specified.
  • Non-compliance with the Product Instruction Manual.
  • Use of harsh chemicals instead of toilet bowl cleaner.
  • Use of Power Supply not supplied by Altan.
  • Use of brush/sponge not supplied by Altan.
  • Improper maintenance.
  • Use of Cleaning fluids not specified by Us
  • Use in toilet types/shapes not mentioned in the Instruction Manual
  • Wilful or deliberate damage, neglect, or negligence.
  • Use of spare parts or other replacement items (including consumables) which are not provided by Us.
  • Any alteration or modification to the Product which has been carried out by you or a third party not authorised by Us.
  • Any failure to appropriately package and/or transport the Product.
  • Use in a commercial environment.
  • Use outside the country of purchase permitted by applicable law.
  • Product not purchased from Our authorized distributor.
  • Extreme or external causes beyond Our reasonable control.
  • Normal signs of wear, damage or breakage.
  • Damage due to improper use, accidents, loss or theft.

This Limited Warranty does not apply to consumable accessories and items, such as sponges and brushes. This Limited Warranty will be invalid if the Product’s serial number has been removed, erased, defaced, altered, or is illegible in any way as determined by Us in Our sole discretion, or you are in breach of the terms of this Limited Warranty or your contract with Us.

Events Affecting Warranty Period

This Limited Warranty becomes void under following conditions:

  • Opening of the Giddel Body
  • Use of any power converter not supplied by Altan.
  • Return of the Product under Altan’s Return Policy

Exclusive Remedy

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF ALTAN CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPICABLE LAW.

IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ET SEQ.) OR OTHER APPICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW. This Limited Warranty is your sole and exclusive remedy against Altan and Altan’s sole and exclusive liability in respect of defects in your Product. The Product may not be able to remove all stains and markings in the toilet. Except as expressly set out in this Limited Warranty, Altan provides no warranties, conditions or other terms, whether oral, written, contractual.

Limitation of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW(S), ALTAN DOES NOT ASSUME ANY LIABILITY FOR THE LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF CONTRACTS, LOSS OF REVENUES OR LOSS OF ANTICIPATED SAVINGS, INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT LOSS OR DAMAGE, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE OR SPECIAL LOSS OR DAMAGE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

ALTAN’S SOLE LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT, EXCEPT, IN THE CASE OF GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT OR IN THE CASE OF DEATH OR PERSONAL INJURY RESULTING FROM ALTAN ROBOTECH’S PROVEN GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT.

No Other Warranties

No Altan dealer, agent or employee is authorized to make any modification, extension, or addition to this Limited Warranty.

Other Conditions

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This Limited Warranty is void if (i) the label bearing the serial number of this Product has been removed or defaced, (ii) the Product is not distributed by Altan or (iii) this Product is not purchased from an authorized Altan reseller. If you are unsure whether a reseller is an authorized Altan reseller, visit our web site at www.altanrobotech.com or contact Altan Customer Service. Your rights under this Limited Warranty are not diminished if you do not complete and return the Product registration form or complete and submit the online Product registration form.

Altan Robotech (USA) Inc.

224A Main Street, 2nd Floor

Goshen, NY 10924

 

Customer Service:

1-866-291-1101

support@altanrobotech.com

www.altanrobotech.com

Repairs and Maintenance – Giddel

If your Giddel product is not covered under Warranty, and you would like your product repaired / serviced, please contact us at support@altanrobotech.com for a quote.