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Altan Robotech Limited Warranty – Giddel

Overview

Altan Robotech (USA) Inc. (‘Altan’, ‘We’, ‘Our’, ‘Us’) warrants to the Warranty Registree (“you” or “your”), the person who registers the Warranty Registration Code supplied with the Product (“Giddel”, “Charging Station” and “Power Cord”) excluding batteries shall be free from defects and malfunctions during the period of one (1) year from the date of purchase also known as “Warranty Period” subject to the terms and conditions set out below. In the case of batteries, a “Warranty Period” of six (6) months shall apply from the date of purchase and the “Warranty Period” shall be read accordingly throughout this document. This Limited Warranty is limited to the Warranty Registree only, and is non-transferable, except where prohibited by applicable law.  In order to receive the coverage this Limited Warranty provides the warranty registration code must be registered at https://altanrobotech.com/warranty-registration/ within 30 days of purchase of the Product. If the Product fails to meet the warranty standard, We shall, within a commercially reasonable period, either repair or replace the Product free of charge as described below. This Limited Warranty also limits all implied warranties to the duration of the Warranty Period. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This Limited Warranty is only valid and enforceable in the country where you purchased the Product, provided that the said country is on the list of Specified Countries at our web site (http://www.altanrobotech.com) when you purchased the Product. This Limited Warranty coverage terminates if you sell or otherwise transfer the Product. This Limited Warranty does not cover any problem that is caused by abuse, misuse, or an act of nature (such as a flood). Also, consequential and incidental damages are not recoverable under this Limited Warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This Limited Warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping, lightning, power surges, or other acts of nature.  This Limited Warranty does not cover any other cause which does not relate directly to a defect in materials and/or workmanship of the Product and does not cover cables or accessories used in conjunction with the Product.

Making a Claim under Limited Warranty

If you wish to make a warranty claim, please contact your local distributor or Altan, whose contact details can be found at http://www.altanrobotech.com. Please have the serial number of your Product ready and the original proof of purchase, showing the date of purchase. Our people will advise you of the process involved in making a claim.

Any claim under the Limited Warranty is subject to you notifying Us (or Our authorised service company/distributor) of the alleged defect within a reasonable period of time from the time it came to your attention, but no later than the expiry date of the Warranty Period.

All claims submitted under the Limited Warranty are subject to Altan’s review.  Altan reserves the right to dismiss submitted claims at any stage as inapplicable under the Limited Warranty, at Altan’s sole discretion.

Remedy

If an applicable claim is received within the Warranty Period and the Product is found to have failed under Altan’s review, Altan shall, at its option, either:

  • repair the Product;
  • exchange the Product with a Product that is new, or has been manufactured from new or reconditioned parts and is at least functionally equivalent to the original Product; or
  • exchange the Product with a Product that is a new and upgraded model which has at least the equivalent or upgraded function to the original Product.
  • If Altan cannot reasonably repair or replace the Product then Altan will refund the full price of the Product excluding tax, paid at the time of your purchase.

We shall replace any defective or malfunctioning part at no charge. Unless prohibited by applicable laws, the Warranty Period shall not be extended or renewed or otherwise affected due to the subsequent exchange, resale, repair or replacement of the Product. Any part(s) repaired or replaced during the Warranty Period shall be warranted for the remainder of the original Warranty Period.

Replacements or repaired Products, as applicable, shall be returned to you as soon as possible. All parts of the Product or other equipment that We replace shall become Our property. If the Product is found not to be covered by this Limited Warranty, We (and Our authorised service companies) reserve the right to charge a handling fee. When repairing or replacing the Product, We may use Products or parts that are new, equivalent to new or re-conditioned.

Exclusions

Unless agreed in writing, this Limited Warranty shall not apply if the defect(s) is caused by or relates to following cases:

  • Defects caused by inappropriate handling or use, or damage caused by accident, misuse, neglect, fire, water, lightning, or other acts of nature.
  • The fact that the battery has been short-circuited or has been used in equipment other than those for which it has been specified.
  • Non-compliance with the Product Instruction Manual.
  • Use of harsh chemicals instead of toilet bowl cleaner.
  • Use of Power Supply not supplied by Altan.
  • Use of brush/sponge not supplied by Altan.
  • Improper maintenance.
  • Use of Cleaning fluids not specified by Us
  • Use in toilet types/shapes not mentioned in the Instruction Manual
  • Wilful or deliberate damage, neglect, or negligence.
  • Use of spare parts or other replacement items (including consumables) which are not provided by Us.
  • Any alteration or modification to the Product which has been carried out by you or a third party not authorised by Us.
  • Any failure to appropriately package and/or transport the Product.
  • Use in a commercial environment.
  • Use outside the country of purchase permitted by applicable law.
  • Product not purchased from Our authorized distributor.
  • Extreme or external causes beyond Our reasonable control.
  • Normal signs of wear, damage or breakage.
  • Damage due to improper use, accidents, loss or theft.

This Limited Warranty does not apply to consumable accessories and items, such as sponges and brushes. This Limited Warranty will be invalid if the Product’s serial number has been removed, erased, defaced, altered, or is illegible in any way as determined by Us in Our sole discretion, or you are in breach of the terms of this Limited Warranty or your contract with Us.

Events Affecting Warranty Period

This Limited Warranty becomes void under following conditions:

  • Opening of the Giddel Body
  • Use of any power converter not supplied by Altan.
  • Return of the Product under Altan’s Return Policy

Exclusive Remedy

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF ALTAN CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPICABLE LAW.

IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ET SEQ.) OR OTHER APPICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW. This Limited Warranty is your sole and exclusive remedy against Altan and Altan’s sole and exclusive liability in respect of defects in your Product. The Product may not be able to remove all stains and markings in the toilet. Except as expressly set out in this Limited Warranty, Altan provides no warranties, conditions or other terms, whether oral, written, contractual.

Limitation of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW(S), ALTAN DOES NOT ASSUME ANY LIABILITY FOR THE LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF CONTRACTS, LOSS OF REVENUES OR LOSS OF ANTICIPATED SAVINGS, INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT LOSS OR DAMAGE, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE OR SPECIAL LOSS OR DAMAGE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

ALTAN’S SOLE LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT, EXCEPT, IN THE CASE OF GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT OR IN THE CASE OF DEATH OR PERSONAL INJURY RESULTING FROM ALTAN ROBOTECH’S PROVEN GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT.

No Other Warranties

No Altan dealer, agent or employee is authorized to make any modification, extension, or addition to this Limited Warranty.

Other Conditions

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This Limited Warranty is void if (i) the label bearing the serial number of this Product has been removed or defaced, (ii) the Product is not distributed by Altan or (iii) this Product is not purchased from an authorized Altan reseller. If you are unsure whether a reseller is an authorized Altan reseller, visit our web site at www.altanrobotech.com or contact Altan Customer Service. Your rights under this Limited Warranty are not diminished if you do not complete and return the Product registration form or complete and submit the online Product registration form.

Altan Robotech (USA) Inc.

224A Main Street, 2nd Floor

Goshen, NY 10924

 

Customer Service:

1-866-291-1101

support@altanrobotech.com

altanrobotech.com